# Customer Service Department Power Outage Maintenance Notice
Dear customers, due to power outage maintenance work in the area where our customer service department is located, we will suspend operations from 1 pm to 6 pm this afternoon. Therefore, our response time to work orders will be extended to 6-12 hours. We apologize for any inconvenience this may cause you. Thank you for your understanding and support.
根据我们的最新检测，我们发现日本区域 JP-1 宿主机存在安全隐患，可能会导致 IP 段为 154.40.52.2-254 的用户数据丢失。为了避免此类情况的发生，我们强烈建议您立即采取措施，以确保您的数据安全。
如果您所在的区域为 JP-1 请立刻备份数据。然后工单联系我们。
我们将在恢复后第一时间为您重建您的实例！
我们正在积极解决这个问题，并将在最短时间内发布更多信息。请您耐心等待我们的进一步通知。
如有任何疑问，请随时与我们联系。感谢您对我们的支持与信任。
此致，
敬礼！
DigitalVirt Team
# Emergency Notice of Security Vulnerabilities for JP-1 Hosts in Japan Region
Dear users,
According to our latest detection, we have found security vulnerabilities in the JP-1 hosts in Japan region, which may result in data loss for users with IP ranges of 154.40.52.2-254. In order to avoid such situations, we strongly recommend that you take immediate measures to ensure the security of your data.
If you are in the JP-1 region, please back up your data immediately. Then, please contact us via service ticket.
We will rebuild your instance for you as soon as possible after the recovery!
We are actively working to resolve this issue and will release more information as soon as possible. Please be patient and wait for further notice from us.
If you have any questions, please feel free to contact us. Thank you for your support and trust in us.
# Notification of Company's May Day Holiday Arrangements
Dear customers,
May Day is approaching, and according to the holiday arrangements announced by the State Council's office, our company will have the following holiday arrangements:
April 29 to May 3, 2023, are the statutory holidays, totaling 5 days, and May 4 is a normal working day.
During this period, if you have any technical or customer service issues, please contact our online customer service or submit a ticket, and we will solve it as soon as possible.
Online ticket response time is within 6 to 12 hours.
Thank you for your support and trust in our work. We wish you a happy holiday, good health, and high work efficiency!
Best regards,
DigitalVirt Team
# 회사 노동절 휴일 일정 통지
고객 여러분,
노동절이 다가오면서 국무원 사무실에서 공지한 방식에 따라, 저희 회사는 다음과 같은 휴일 일정을 가지게 됩니다.
2023년 4월 29일부터 5월 3일까지가 법정 휴일이며, 총 5일이며, 5월 4일은 정상 근무일입니다.
이 기간 동안 기술적인 문제나 고객 서비스 문제가 있으면 온라인 고객 서비스에 연락하시거나 티켓을 제출하시면 최대한 빠르게 해결해 드리겠습니다.
온라인 티켓 응답 시간은 6~12시간 이내입니다.
저희 일에 대한 지속적인 지원과 신뢰에 감사드립니다. 휴일 즐겁게 보내시고 건강 유지하시고 일의 효율성이 높길 바랍니다!
Due to upstream notifications of the continuous increase in Hong Kong CMI network costs, we have to adjust the prices of all CMI products.
In order to reduce the use cost of CMI, we have decided to reduce the peak value of all CMI products to 100M (effective from April 30, 2023). This temporary measure will help us offset some of the impact of rising network costs and maintain our service level.
We are well aware that this decision may cause inconvenience and impact to some users, but we believe this is currently the best way to respond to market changes.
We will provide more details as soon as possible and ensure that our service still provides high-quality, stable network connections. We apologize for any inconvenience caused.
